Positive Real Estate is committed to protecting the privacy of your personal information. We’ve created this Privacy Policy statement to help you understand any privacy issues that may arise as a result of using our websites.

If you’ve any questions or concerns about this Privacy Policy, or the protection of your personal information, please direct them to info@positiverealestate.com.au

To access some of the areas of the website, you’ll need to register. This simply involves submitting your name, email address and state. Other fields, like country and postal code, are optional.

Our publishing system uses cookies, small pieces of information that are stored on your computer (for example your online viewing preferences). No personal information can be accessed from cookies, they’re simply used to identify your computer to our servers when you visit our websites.

The information we collect is analysed so we can improve the services we provide. Under no circumstances will Positive Real Estate sell, trade or distribute this data in any way, except when required by law.

Our site contains links to third party websites. These sites have their own policies and practices that are outside our control and we cannot accept any responsibility for them. We recommend examining the privacy policy of these websites before disclosing any information to them.

Please call our Customer Contact Representative on 1300 365 886 between 8.30 am and 5.30 pm EST Monday to Friday or e-mail us at info@positiverealestate.com.au if you require further information on privacy.

Or you can obtain further general information about privacy protection from the Office of the Federal Privacy Commissioner by:

It is our policy to process and ship subscription orders within 5 minutes receipt of order, and ship other orders for product purchases within 1-2 business days.

When ordering any physical products, delays may occur if stock is in short supply and in such case, the customer will be notified by e-mail. We will always contact the customer within 24 to 48 hours by phone or email if there are any delays with filling an order and provide information on expected date of shipping. Customers can also check the status of an order by contacting us.

If we are experiencing delays in filling an order and our customer is unhappy and/or inconvenienced, we will accept cancellation of the order and refund all moneys in relation to this order by reimbursing the customers’ credit card or by return cheque within 24 hours of receiving such a request.

If any products have been discontinued and we cannot fulfill an order, we will inform the customer by phone or email within 24 to 48 hours and refund all moneys in relation to this order by reimbursing the credit card or by return cheque.

When paying by cheque, customers should allow three to seven (3-7) days after receipt for the cheque to clear.

Any physical orders such as books are mailed via Australia Post. In some cases we may use couriers for deliveries. We pack all orders with the utmost care to ensure safe shipping. Please allow for extra delivery time for orders in states outside QLD and for orders outside Australia.

All prices quoted are in Australian Dollars, and include GST where required.

There is no postage and handling charge charges for online subscriptions or technology purchases.

Any orders for physical products such as books will always have shipping costs clearly communicated with product information.

There is no postage and handling charge charges for online subscriptions or technology purchases.

Payment for all orders

The quality of all products supplied are guaranteed and carry a 30-Day Money Back Guarantee (not including shipping & handling) should they fail to meet quality standards or specifications upon which they were promoted and sold.

If for any reason any product, service or subscription supplied by the company is not satisfactory, return it or contact us at info@positiverealestate.com.au within 30 days of the original purchase date with a written explanation of your dissatisfaction of such product, along with proof of purchase, for either an exchange or for a full refund of the original purchase price of the product. The Guarantee does not cover willful damage.